Cancellation & Refund Policies
in Portland, Oregon
We are open Tuesday through Saturday from 9am to 6pm. As a courtesy, we provide reminder notices for appointments, typically 48 hours prior to your appointment. We require minimum notice of 48 hours to cancel or reschedule your appointment. If you fail to provide such notification or do not arrive as scheduled, a fee of $100 per hour of scheduled appointment will be charged to your credit card on file, minimum of $100. Any cancellation or no-show fees are payable in full prior to your next treatment session.
If the missed appointment was a pre-paid treatment in a series, that treatment will be forfeited (i.e., not repeated or fee refunded).
We will make every effort to accommodate your busy schedule. However, if you arrive 15 or more minutes late without notice for a scheduled appointment, your appointment time may be forfeited and a $100 fee, per hour scheduled, will be due for the missed appointment.
All fees for VVC services (single treatment or series of treatments) are due and paid in full on the first date of service. If you decide to discontinue treatment for any reason whatsoever, you may request an In-Center Credit for the unused portion of a treatment series. The credit will be calculated based on individual treatment fees, which will be substantially more than any discounted and all package prices.
We cannot provide refunds for RX (Latisse) or any CBD product.
You may return or exchange unopened skincare products within 30 days of purchase.
No refunds will be issued for missed appointments due to late cancellation or for treatments that were not provided as scheduled due to the patient's lack of preparation.
(Please see Patient Resources under About us page for patient forms for Treatment Guidelines).
Packages, treatments, services, and promotions may not be split, shared, transferred or exchanged with other patients.
All treatment packages expire in 12 months from date of purchase and all unused proportions of packages or prepaid services will be forfeited 12 months after purchase.
Absolutely no refunds or In-Center Credit will be awarded for any reason for unused services that remain after 12 months from date or purchase, unless due to pregnancy.